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Certified Technician

The Certified Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; and networks. 

 

Applicants must be able to perform the following:

 

Essential Functions of the Job:

Hardware:

  • Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum. 
  • Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.
  • Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
  • Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.
  • Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
  • Understand current depot programs such as Hot Swap and AR3D; participate as needed.
  • Other duties as assigned.

 

Networking:

  • Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
  • Installs, tests, and supports Network Operating Systems (NOS) and their applications.
  • Performs server hardware support, troubleshooting, and performance tuning.
  • Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
  • Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
  • Other duties as assigned.

 

MINIMUM REQUIREMENTS

Education and/or Experience:

  • CompTIA A+ Certification
  • Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.  


 

Knowledge of Hardware/peripherals/Software

  • Extensive knowledge of windows operating systems,  Virus scan software, Windows updates, installation of various types of software.
  • Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktops.
  • Should also be familiar with vendor web sites in order to find hardware updates, driver updates, software updates and engineering changes).
  • High level of technical proficiency in microcomputer product areas a must.
  • Working knowledge in major desktop operating systems (Windows 8, Windows 7,and Windows XP). 
  • Comfort and familiarity with to take units apart and re-assemble required.
  • Must be able to respond effectively to inquiries or complaints within a timely fashion.
  • Excellent troubleshooting skills needed.

 


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, the technician is regularly required to: stand, sit; reach, kneel, talk, hear, and use hands and fingers to operate a computer.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
  • Ability to uphold the stress of traveling.
 
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